HELP CENTER
Is every piece really one of a kind?
Yes. Each piece is hand-finished in Vietnam, so shifts in glaze, texture and tone are part of the object rather than defects. Product photography shows the character of the finish, while the exact piece may vary naturally.
What sizes do you offer?
Our Signature Collection ranges from statement urns of 24" up to 74" tall. The Home Collection covers table and floor pieces for interiors. Every product page lists exact dimensions and weight.
Which finishes are available?
Savana (light, earthy), Canyon Dust (warm mid-tone) and Graphite (deep charcoal). The Signature Collection is offered in all three; the Home Collection is presented in Savana.
Do you ship nationwide?
Yes. Oversized pieces ship via specialized freight with protective crating. Smaller Home Collection pieces ship with standard carriers. Delivery times and options are shown at checkout.
How do you ship large pieces?
Statement pieces — up to 617 lb — travel by crated freight with a scheduled delivery window, and white-glove service is available on request. Your freight quote is confirmed before payment. We deliver and place pieces with care across South Florida and the Orlando area.
What if my piece arrives damaged?
Every piece travels fully insured in a custom wooden crate. In the unlikely event of damage, contact us within 48 hours with photos and we will arrange a replacement or a full refund. See our shipping policy.
What is your return policy?
Home Collection pieces may be returned within 14 days of delivery. Signature Collection pieces are final sale, except in the rare event of damage or defect. Full details in our refund policy.
Can the vases live outdoors?
Many pieces are suitable for outdoor use. Check the individual product page and contact us about drainage, sealing and placement for your specific project.
How do I care for my vase outdoors?
Use proper drainage and clean with water and a soft cloth. For exposed or freezing climates, contact us before installation so we can confirm the right care for the specific piece.
Can I see the pieces before buying?
Of course. Message us on WhatsApp at +1 (754) 777-1192 and a design advisor will send photos, short videos and exact measurements of the pieces you are considering.
Do you work with designers and architects?
Yes. Our Trade Program offers project pricing, dedicated support and priority access to one of a kind pieces. See the Trade Program page to apply.